Product Specialist

We are seeking multiple Product Specialists to be expert users of HoloSuite, Arcturus’ cutting edge, volumetric video editing tools. Product Specialists are part of Arcturus’ Customer Success team and assist in creating content for use in immersive media, film, and upcoming holographic displays. Successful candidates will be joining a team of talented engineers and technicians creating the media of the future, backed by a stellar business and operations team.

We’re seeking someone with great written and verbal communication skills, personal organization, process oriented thinking and passion for film, games, and technology. This is a career position with opportunities to focus towards support, training, product, demo production or sales technician as the company grows.

Job Summary

Duties and Responsibilities

  • Train current HoloSuite users through video onboarding sessions, providing clear communication of our software’s UI, processing workflows, and delivery targets (e.g. web AR, VR, Unreal, Unity, mobile)
  • Use Arcturus’ ticketing system to triage and address client issues encountered while using our software, maintaining client correspondence until resolutions are met
  • Develop training and support materials to teach clients about our software’s workflows and core concepts
  • Supply our product and engineering teams with reports on software performance, client feedback, and future improvements
  • Work with engineers assess and report any bugs or workflow issues in our tools
  • Assess the technical challenges for an incoming volumetric capture project
  • Process volumetric data through our compression pipeline, resolving any automated solver errors
  • Touchup blemishes, mesh errors, and performances using our volumetric editing tools
  • Improve and develop our Customer Success team’s processes and workflows

 

Skills

  • Precise and personable written and verbal communication skills
  • Excellent computer and software troubleshooting skills
  • Understanding of 3D art fundamentals

 

Special consideration given to those with an additional understanding of:

  • Immersive media: VR, AR
  • Capture and scanning: 6DOF vs 3DOF, photogrammetry
  • Post: Editing, Composing, Rotoscoping, matchmoving, matte and touchup painting
  • IT: command line, render farms, cloud computing, computer networks, storage & data transfer, basic scripting
  • Communications: project management, tracking, scheduling, bug reporting
  • Experience with cutting edge hardware or technology development
Please provide a cover and submit your resume to careers+pipeline@arcturus.studio